Betting Rules

1. General betting conditions

By opening an account, accessing a betting product or submitting a wager, you confirm that you have read and understood the rules that apply to your activity. These rules form part of the agreement between you and Hexabet Casino. If a specific game, market or promotion has additional conditions, those conditions will be shown before you place a wager and should be read carefully.

You are responsible for making sure that online gambling is permitted where you are located. Our services may not be available in every jurisdiction, and access can be restricted for legal, regulatory, technical or operational reasons. You must not use a virtual private network, proxy, location masking tool or another method to hide your location or bypass an access restriction.

Eligibility and account responsibility

• You must meet the minimum legal age for gambling in Australia and comply with any other age or eligibility requirement that applies to the service.
• You may only hold and use an account in your own name. Accounts must not be opened, shared or controlled on behalf of another person.
• The information supplied during registration must be complete, accurate and kept up to date.
• You are responsible for protecting your login details and for all activity carried out through your account, unless you have promptly reported unauthorised access.
• You must not place wagers using money that belongs to another person or use the service for unlawful activity.
• You must not create duplicate accounts, use another person’s account or attempt to avoid account controls, restrictions or verification procedures.

We may ask for information or documents to verify your identity, age, location, payment method or account activity. Verification checks may be completed when an account is opened, before certain transactions are processed, during a review or whenever required by applicable obligations. A wager, payment or withdrawal may be delayed or declined while a reasonable verification check is pending.

Account restrictions and reviews

Hexabet Casino may suspend, restrict or close an account where there is a suspected breach of these rules, a security concern, a verification issue, unusual activity, suspected fraud, payment misuse or a requirement to do so under applicable law. Where appropriate, we may also cancel or review related wagers. Any action will be handled in accordance with the applicable Terms and Conditions and relevant legal requirements.

2. Placing and accepting a wager

A wager is submitted when you select the relevant option, enter the required stake or details, review the information shown and confirm the transaction. Before confirming, check the product, market or game, selection, odds or displayed price where relevant, stake, potential return where shown, and any other information on the confirmation screen. You are responsible for checking that your wager is correct before submitting it.

When a bet becomes binding

A wager is not necessarily accepted merely because you have clicked a button or the request has been sent. It becomes effective only when it has been received and accepted by the system, and a confirmation or record is made available. A pending, interrupted or unsuccessful request should not be treated as an accepted wager. If you are unsure whether a wager was placed, check your account history before trying to submit it again.

• A bet may be refused, rejected, limited or cancelled before acceptance for technical, security, legal or operational reasons.
• A displayed price, balance, market or game status may change before a wager is accepted.
• A wager may not be accepted if the account has insufficient available funds, is restricted or has not completed a required verification process.
• You must not attempt to place a wager after an outcome is known or after a relevant event has started where that type of wager is not permitted.
• If the system displays an error, the transaction may be reviewed to determine whether it was received and accepted.
• The account history, bet slip, game record or other transaction record is the primary way to confirm whether a wager was accepted.

Stake and balance rules

Wagers are generally funded from the available balance shown in your account. You must check that your balance is sufficient before submitting a bet. A transaction may be declined if the available balance does not cover the requested stake or if a payment is reversed, delayed or subject to review. Any limits, minimums or maximums that apply to a particular product will be displayed where relevant or set out in the applicable product rules.

You should not rely on a balance or transaction display that appears to be incorrect. If you notice a possible error, stop using the affected product and notify support through the available contact or account channels. A credit or payment made in error may be corrected or reversed, subject to the applicable rules and law.

Multiple or duplicate wagers

If a technical problem, connection failure or repeated action appears to have created duplicate wagers, do not assume that the duplicates will be removed automatically. Review your account history and keep any relevant confirmation information. Each accepted wager may be considered separately unless the applicable product rules state otherwise.

3. Settlement, results and cancellations

Accepted wagers are settled using the official result or outcome applicable to the relevant product. The method of settlement can differ between games, markets and betting products. Product-specific rules may explain how an outcome is determined, which result source is used, and what happens if an event is postponed, abandoned, interrupted, rescheduled or otherwise affected.

Results and settlement records

Results may be updated after an event or game has finished if the official result is corrected, amended or found to have been recorded incorrectly. Where a correction is necessary, the affected wagers may be re-settled. Your account history may show the final status of a wager, including whether it was won, lost, void, cancelled, returned or remains under review.

• A winning wager is settled according to the applicable odds, payout calculation or product rule shown at the time of acceptance.
• A losing wager does not create a right to reimbursement unless a specific rule, correction or approved adjustment applies.
• A void or cancelled wager is generally returned or adjusted in the manner set out in the relevant product rules.
• A wager may remain pending until the event, game or settlement condition is complete and the result can be verified.
• If two rules appear to conflict, the rule that specifically applies to the relevant product or market will normally take priority, subject to the general Terms and Conditions.

Postponed, abandoned or interrupted events

Where a sporting, gaming or other event is postponed, abandoned or interrupted, the affected wager will be handled under the rules for that product. Some wagers may remain active if the event is completed within the period allowed by the applicable rules. Other wagers may be voided, settled on a completed part of the event or treated in another stated way. You should review the event-specific information before placing a wager.

Cancellations and corrections

You generally cannot cancel or change an accepted wager simply because you have changed your mind, selected the wrong option or no longer want the wager. A cancellation may be possible only where the relevant product specifically provides for it, or where Hexabet Casino agrees to cancel it. We may cancel or correct a wager where it was accepted because of an obvious error, a technical malfunction, a pricing or display error, an unauthorised transaction or a breach of these rules.

If an obvious error affects a displayed price, outcome, balance or settlement, the transaction may be corrected to the value that should reasonably have applied. Where a correction is not practical, the affected wager may be voided. This does not limit any rights you may have under applicable Australian consumer law.

4. Fair use, responsible gambling and security

Gambling should be treated as entertainment, not as a way to earn income or recover money. Outcomes are uncertain, and past results do not predict future results. Set a budget before you play and only use funds that you can afford to lose. Never borrow money, use essential household funds or chase losses in an attempt to change the result of earlier wagers.

Practical tips for safer play

• Decide in advance how much time and money you are comfortable spending.
• Keep a record of your deposits, wagers, losses and withdrawals so you can understand your activity.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Do not increase stakes to recover a loss or continue playing to reach a particular result.
• Use available deposit, loss, wagering, session or activity controls where offered.
• Consider a temporary break or account exclusion if gambling is no longer enjoyable or is becoming difficult to control.
• Talk to someone you trust and seek professional support if gambling is affecting your finances, relationships, work or wellbeing.

Prohibited conduct

You must use the service honestly and lawfully. Interfering with the website, exploiting a software defect, using automated tools without permission, manipulating a game, attempting to access another account, disguising your location or using fraudulent payment details is not permitted. Suspected collusion, bonus abuse, money laundering, identity misuse or other prohibited activity may result in an account review and restrictions on wagers or transactions.

If you discover a technical error, security weakness or unusual account activity, do not try to exploit it. Stop using the affected feature and report the issue through the available support channel. We may investigate the activity, preserve relevant records and take reasonable steps to protect players, accounts and the integrity of the service.

Privacy and communications

Information collected in connection with account registration, wagers, payments, verification and support requests is handled in accordance with the Privacy Policy. We may send service messages about account security, transactions, rule changes or important operational matters. You should keep your contact and account information current and review notices provided through the website or your account.

5. Questions, complaints and rule changes

If you believe a wager has been recorded, settled or displayed incorrectly, review the relevant account record first and raise the issue as soon as possible through the support options available on the website. Include the account information requested, the date and time of the transaction, the product or market involved, the amount, the reference shown in your account and a clear explanation of the issue. Do not send passwords or complete payment details in a support request.

Review process

A complaint may require a review of system records, transaction history, game data, event information, payment records or communications. We may ask for further information to verify the account and understand what happened. The outcome will be based on the applicable rules, the available records and relevant legal requirements. Keeping screenshots, confirmation messages and account history can help with a review, although a screenshot alone does not necessarily prove that a wager was accepted.

Updates to these rules

These Betting Rules may be updated when products change, legal requirements develop, security measures are improved or operational processes are revised. The current version will be made available on the website. Changes will generally apply to wagers placed after the updated rules take effect, unless a different approach is required by law or clearly stated in the notice. You should check this page regularly, particularly before using a new product.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. These rules should be read with the current Terms and Conditions and any specific rules shown for the product you are using. Where there is uncertainty, stop before placing the wager and seek clarification through the available support options.