Terms & Conditions

1. Acceptance and general conditions

These Terms & Conditions form an agreement between you and the service provider operating Hexabet Casino. They apply to the website, account functions, games, payment facilities, promotions and other services made available through the platform. Additional rules may apply to particular games or offers. Those rules will be displayed with the relevant game or offer and form part of these Terms & Conditions when you use or claim it.

You should only use Hexabet Casino if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to you before accessing the website. Hexabet Casino may restrict access to particular products, services or features where required by law, regulation, technical limitations or internal operating requirements.

To use real-money services, you must be at least 18 years old, have legal capacity to enter into an agreement and provide accurate information. You must not use the website if you are prohibited from gambling, subject to a self-exclusion arrangement or otherwise unable to comply with these terms. Hexabet Casino may request information to verify your age, identity, location or source of funds before allowing continued use of an account.

Changes to these terms

These terms may be updated from time to time to reflect changes to the website, products, legal requirements, security processes or business practices. The latest version will be published on this page, with an updated date where appropriate. You should review the terms regularly. If you continue to use the website after an updated version is published, that use may be treated as acceptance of the revised terms. If you do not agree with a change, you should stop using the relevant services and follow the available account closure process.

2. Accounts, verification and security

You may need to register an account to access real-money games or other restricted features. You must provide information that is complete, accurate and current, and you must update it when circumstances change. An account is personal to you. You must not open an account for another person, allow another person to use your account or transfer your account to someone else.

You are responsible for keeping your login details, devices and account information secure. Do not share your password or permit another person to access your account. If you believe that your account has been accessed without permission, or that your login details have been lost or compromised, notify Hexabet Casino through an available support channel as soon as possible. You should also take reasonable steps to secure the relevant device and change credentials where appropriate.

Verification checks may be carried out when an account is opened, when transactions are requested, when activity requires review or at other times permitted by law. You may be asked to provide suitable documents or information. Processing may be delayed while checks are completed. If requested information is not provided, is misleading or cannot be verified, access to some or all account services may be limited, suspended or closed.

You must not use the website for unlawful activity, fraud, money laundering, unauthorised payment activity, collusion, cheating or any other improper purpose. You must not use automated software, bots, scripts, data-mining tools or other methods designed to interfere with the website or obtain an unfair advantage. Attempts to manipulate games, account systems, promotions or payment processes may result in suspension, cancellation of transactions and further action where appropriate.

Account suspension and closure

Hexabet Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, verification cannot be completed, activity presents a security or legal risk, or continued access is not appropriate. An account may also be closed at your request. Any decision will be handled in accordance with applicable requirements and the information available at the time. Where permitted, you may be asked to confirm your identity before funds or account information can be dealt with after closure.

3. Deposits, games, withdrawals and promotions

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Payment details must be entered accurately. Hexabet Casino may reject, reverse or review a transaction where a payment method cannot be verified, appears to be unauthorised or creates a compliance or security concern. Your bank, card provider or payment service may apply separate fees, limits or conditions, and you are responsible for understanding those conditions.

Funds credited to your account are intended for legitimate use of the available services. You must not use the platform to test payment instruments, move funds for another person or attempt to avoid applicable checks. Deposits may not be treated as a guarantee of access to a particular game, promotion or result. Technical or administrative issues may require a transaction or game round to be reviewed before the account balance is finalised.

Game outcomes are determined by the relevant game rules and, where applicable, randomised systems. You accept the result shown by the platform unless there is clear evidence of a technical error or another matter requiring correction. You should check the game information before participating, including the available stake options, rules, features and any displayed return information. Gambling involves risk, and participation does not guarantee a profit or recovery of previous losses.

Withdrawal requests may be subject to identity, account, payment and security checks. Where possible, funds may be returned through an appropriate verified payment method. The available methods, processing requirements and any applicable limits will be shown on the website or during the transaction process. A request may be delayed or declined where information is incomplete, the account is under review, the payment method is unsuitable or the request would breach these terms or applicable law.

Promotions and bonuses

Any bonus, promotion, reward or special offer is subject to the specific terms displayed with that offer. Those terms may explain eligibility, entry requirements, qualifying transactions, expiry, wagering or playthrough conditions, game restrictions, maximum values and withdrawal rules. You should read the individual offer terms before participating. If there is an inconsistency between general website information and the specific terms of an offer, the specific offer terms will generally apply to that offer.

A promotion may be limited to one account, person, household, device, payment method or other qualifying basis. Hexabet Casino may correct an obvious error, withdraw an offer, refuse participation or remove a promotional benefit where an offer has been used contrary to its conditions or where activity appears abusive, fraudulent or unintended. Promotional balances and winnings may be removed if the relevant offer requirements are not met.

4. Responsible gambling, privacy and communications

Gambling should be entertainment, not a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you start and avoid chasing losses. Take regular breaks and do not gamble when you are distressed, under the influence of alcohol or drugs, or unable to make clear decisions.

• Set personal spending and time limits where those tools are available.
• Keep gambling separate from essential household or living expenses.
• Do not borrow money or sell possessions to fund gambling.
• Use account restriction, cooling-off or self-exclusion options if gambling is no longer enjoyable or controlled.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can ask Hexabet Casino about the responsible gambling controls available through the website. A request for a restriction or self-exclusion should be treated seriously, and you should not create another account or use another person’s account to avoid a restriction. Responsible gambling tools may not remove every risk, so you remain responsible for making careful decisions about your activity.

Personal information is handled in accordance with the Hexabet Casino Privacy Policy. Information may be collected and used to provide services, administer accounts, process transactions, verify identity and age, prevent fraud, meet legal obligations, maintain security and communicate about the account or relevant services. The Privacy Policy explains the types of information involved, how it may be shared and the choices available to you.

You agree to receive service-related communications where necessary to operate your account or provide requested services. Marketing communications will be managed in accordance with applicable requirements and any preferences or choices made available to you. Electronic notices may be used for account updates, changes to these terms, security matters, transaction information and other important service messages.

5. Website use, liability and legal matters

The website and its content are provided for personal, lawful use. You must not copy, reproduce, modify, publish, distribute, sell, reverse engineer or commercially exploit any part of the website unless you have permission or the law allows it. Brand elements, text, graphics, software and other materials may be protected by intellectual property rights. Nothing in these terms transfers ownership of those rights to you.

You must not interfere with the operation or security of the website, introduce malicious code, attempt to bypass access controls or use the website in a manner that could damage the platform or other users. Links to third-party websites or services may be provided for convenience. Hexabet Casino does not control every third-party service, and your use of it may be subject to separate terms and privacy practices.

Reasonable steps may be taken to keep the website available, accurate and secure, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn, and games or features may become unavailable without advance notice. Technical failures, communications problems, maintenance, events outside reasonable control or incorrect information may affect the service. If a clear technical error occurs, the relevant game, transaction or account entry may be reviewed and corrected.

Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or another applicable law. Subject to those rights, you use the website at your own risk. To the extent permitted by law, Hexabet Casino is not responsible for losses caused by your failure to protect account details, your misuse of the website, interruptions outside reasonable control or reliance on information that was not intended to provide personal financial advice.

Complaints and applicable law

If you have a question, dispute or complaint about the website, account, transaction or game, raise it through the support process made available on the website. Provide enough information for the matter to be identified, including relevant dates, transaction references or screenshots where appropriate. Reviews may require account verification and may take time where records, payment providers or technical information must be checked.

These terms are intended to operate in accordance with the laws and requirements applicable to the services and to your use of the website. If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining terms continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

For the latest information, always refer to the terms, game rules, promotion conditions, Privacy Policy and responsible gambling information published on the Hexabet Casino website. By continuing to use the services, you confirm that you have had the opportunity to read and understand the terms that apply.