Responsible Gaming

Keep gambling within your limits

Before you gamble, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Only use money that remains available after essential costs such as rent or mortgage payments, food, utilities, transport, education and other regular commitments have been covered.

Set a budget before you start and avoid increasing it during a session. Gambling outcomes are uncertain, and no system or strategy can guarantee a win. Previous losses do not make a future win more likely, and a winning session does not mean that another win is due. Chasing losses by continuing to gamble or increasing your stakes can lead to further losses and make the situation harder to manage.

Practical habits for safer gambling

• Set a spending limit before each session and stop when you reach it.
• Set a time limit and take regular breaks away from the website or app.
• Keep gambling separate from essential household and personal expenses.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Do not gamble when you are angry, upset, tired, intoxicated or under pressure.
• Avoid trying to recover losses by placing larger or more frequent bets.
• Keep track of deposits, withdrawals, time spent and your overall gambling results.
• Balance gambling with work, study, family, friends, exercise and other interests.
• Talk openly with someone you trust if you feel concerned about your gambling.

Taking breaks can help you make decisions with a clearer view of your spending and behaviour. If gambling stops feeling like entertainment, causes worry or begins to affect your relationships, work or finances, consider stopping and seeking support.

Safer gambling tools and account options

Depending on the services available through your account, safer gambling tools may help you manage how you use the site. These tools are intended to support your decisions and do not remove the need to monitor your own behaviour. Read any available instructions carefully and choose limits that reflect your personal budget, rather than the maximum amount that may be available.

Limits, reminders and breaks

• Deposit limits can help control the amount added to your account over a selected period.
• Loss or spending limits can help you stay within a planned entertainment budget.
• Wagering or session limits can help you manage how long and how often you play.
• Reality checks, account statements and activity histories can help you review your gambling.
• Time-out options can provide a temporary break when you want distance from gambling.

Choose limits before gambling rather than after a session has started. A limit should be realistic and affordable. If you find yourself repeatedly trying to change, cancel or work around a limit, this may be a sign that gambling is becoming difficult to control. Stop gambling and consider using a longer break or self-exclusion instead.

Self-exclusion and account closure

If you want to stop gambling, you may be able to request a temporary or longer-term self-exclusion or close your account through the available account support process. Self-exclusion is a serious decision intended to prevent access for the chosen period. Do not open another account or ask another person to place bets for you while excluded.

If you decide to take a break or close your account, review any account balance, pending transactions and relevant account information first. Any available process will be subject to the applicable account rules and legal requirements. If you are unsure how to request a break, self-exclusion or closure, use the support options provided on the Hexabet Casino website.

Recognise signs of harmful gambling

Problem gambling can affect people from any background and may develop gradually. You do not need to wait for a serious financial loss before taking action. The following signs may indicate that gambling is becoming harmful or harder to control:

• Spending more time or money gambling than you planned.
• Thinking about gambling frequently or feeling restless when not gambling.
• Trying to win back losses or believing that a big win will solve financial problems.
• Hiding gambling, deposits, withdrawals or losses from family, friends or others.
• Borrowing money, missing bills or using savings to continue gambling.
• Gambling to escape stress, loneliness, anxiety, low mood or other problems.
• Feeling guilty, ashamed, anxious or upset after gambling but continuing anyway.
• Arguing with people close to you because of gambling or breaking promises to stop.
• Neglecting work, study, health, family responsibilities or social activities.
• Trying to stop or cut back several times without being able to do so.

One or more of these signs is a reason to pause and review your gambling. A practical first step is to stop gambling, avoid making further deposits, use any available time-out or self-exclusion option and speak with someone you trust. Do not try to manage serious gambling concerns by gambling more.

If gambling is affecting your finances

Make essential payments your priority and consider asking a trusted person to help you review your budget. A financial counsellor can provide confidential guidance about debts, bills and financial planning. Avoid taking new loans or using high-cost credit to cover gambling losses. If gambling has affected shared finances, being honest with the people involved can help prevent the problem from growing.

Keeping a clear record of gambling activity may help you understand the scale of your spending. Review deposits, withdrawals, bets and the time spent gambling without relying on memory alone. If the record causes concern, use it as a reason to stop and seek independent assistance rather than as a basis for trying to win money back.

Support is available

You do not have to deal with gambling concerns alone. Support can be available from a qualified gambling counsellor, financial counsellor, psychologist, general practitioner, community service or a state or territory gambling support service. These services can help you understand your gambling, make a plan to stop or reduce it, manage financial effects and address stress or other issues that may be contributing to the problem.

You can also speak with a trusted family member, friend or support person. Choose someone who will respect your privacy and help you follow through with your plan. If you are supporting another person, encourage them to seek professional assistance. Avoid giving them money to gamble, paying gambling debts without addressing the underlying issue or helping them conceal losses.

Taking the first step

1. Stop gambling and avoid making further deposits while you consider your options.
2. Tell a trusted person what is happening and ask them to help you maintain your plan.
3. Use available account limits, time-out, self-exclusion or account-closure tools.
4. Contact an independent gambling or financial counselling service for guidance.
5. Review your essential expenses and protect money needed for bills, food and other necessities.
6. Seek medical or psychological support if gambling is connected with stress, anxiety, depression or other concerns.

Urgent support

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent help through emergency services or a crisis support service in your area. If you are concerned about someone else, take the risk seriously and help them connect with immediate professional support.

For account-related questions, use the support or account-management options made available on the Hexabet Casino website. The support team may be able to explain available account controls and the process for requesting a break, self-exclusion or account closure. Support staff cannot guarantee gambling outcomes or provide personal financial advice, so consider an independent professional service for financial, health or personal concerns.

Age, privacy and responsible participation

Gambling is only for people who meet the applicable minimum legal age. Do not allow children or other underage people to access your account, device or payment methods. Keep your login details private, use suitable device security and log out when you have finished. Parents and carers should use appropriate parental controls and take reasonable steps to prevent minors from accessing gambling services.

Only create and use an account in your own name and provide accurate information when requested. Do not let another person gamble through your account, and do not gamble on behalf of someone else. These steps help protect your account and support the proper operation of safer gambling measures.

Protect your account and personal information

• Use a strong password and do not share it with another person.
• Keep your devices, operating systems and security software up to date.
• Do not allow other people to use your account or payment methods.
• Check account activity and report anything that appears unusual through the available support channels.
• Avoid gambling on behalf of another person or allowing another person to control your gambling decisions.
• Use privacy and parental-control settings where appropriate to restrict access.

Responsible gambling is an ongoing process. Review your limits regularly, pay attention to changes in your mood and spending, and act early if gambling begins to interfere with your life. If a limit is not enough, take a complete break or seek self-exclusion and professional support. Hexabet Casino encourages players in Australia to make informed choices, protect their wellbeing and treat gambling as entertainment only.