Privacy Policy | Hexabet Casino

About this Privacy Policy

Hexabet Casino respects the privacy of players in Australia and aims to handle personal information in a careful, transparent and secure way. This policy describes the types of information an online casino may collect, why that information is used, how it may be shared, and how it is protected. It applies to information collected through the website, account services, customer support channels and related online interactions.

By using the website or opening an account, you acknowledge that information may be handled as described in this policy. Some information is needed to provide casino services, confirm that an account belongs to the person using it, process transactions and meet legal or operational requirements. If you choose not to provide information that is necessary for these purposes, some account features or services may not be available.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on this page. You should review the policy periodically, particularly before providing new information or using a new feature.

Information that may be collected and why it is used

The information handled by an online casino depends on how you use the website and which services you access. Information may be collected directly from you, generated when you use the website, or received from service providers that help operate account, payment, verification, security and support functions.

Account and identification information

When you register or update an account, the site may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. Information used to verify your identity may include copies or details from identity documents and other information needed to confirm that you are eligible to use the service. Verification information is handled for account security, age and identity checks, fraud prevention, responsible operation of the service and compliance with applicable obligations.

Payment and transaction information

The site may handle records about deposits, withdrawals, wagers, wins, account balances, payment methods, transaction dates and related activity. Payment providers may process payment details on behalf of the service. Depending on the payment method, the site may receive limited payment information rather than complete card or account details. Transaction information is used to provide account services, process requested payments, identify unusual activity, resolve disputes, maintain accurate records and meet legal, accounting and security requirements.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location derived from technical information, pages viewed, interaction times, referral information and error or performance records. This information helps keep the website operating, maintain security, understand general usage, investigate technical issues and improve the player experience.

Support and communications

If you contact support or communicate with the site, records of your enquiry and the information you provide may be retained. This can include your account details, the content of messages, verification information supplied during an account enquiry and the outcome of support interactions. These records help answer questions, investigate complaints, protect accounts, train support processes and maintain a reliable history of important service requests.

Running, maintaining and personalising your casino account and website experience.
Confirming identity, age and account ownership where checks are required.
Processing deposits, withdrawals and other account transactions.
Detecting, preventing and investigating fraud, unauthorised access, money laundering, abuse and other security risks.
Providing customer support and responding to questions, complaints and requests.
Maintaining records and meeting legal, regulatory, tax, accounting and responsible gambling obligations where applicable.
Improving website performance, features, security and general service quality.
Sending service messages, account notices and, where permitted, marketing communications based on your preferences.

Cookies, sharing and protection of information

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file placed on your device that can help the website remember settings, keep an account session active, measure website usage and support security. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to delete existing cookies, block future cookies or receive a notice before a cookie is stored. If you disable cookies, some website functions may not work properly, and account or session features may be affected.

When information may be shared

Personal information may be shared with carefully selected service providers where this is necessary to operate the website and provide casino services. These providers may support payment processing, identity and verification checks, fraud prevention, website hosting, technology, customer support, security, analytics, communications and professional services. Providers should only receive information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website, account systems or other people; to investigate suspected fraud or unlawful activity; to respond to a valid legal request; or to meet an applicable obligation. Information is not intended to be shared for unrelated purposes. Where marketing services are used, your information will be handled in accordance with your communication preferences and any applicable requirements.

Security and international handling

Reasonable technical and organisational measures are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the type of information. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Some technology or service providers may handle information in locations outside Australia. When information is handled by another provider or in another location, reasonable steps are taken to support appropriate security and privacy protections. The information may remain subject to the requirements that apply to the relevant service and the circumstances of the processing.

Keeping information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational requirements.

Your privacy choices and data requests

You may contact Hexabet Casino about the personal information associated with your account. To make a privacy or data request, email support@hexabetcasino.click. For your security, you may be asked to provide enough information to confirm your identity and account ownership before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

Access to your information

You can ask for access to personal information held about you and, where appropriate, an explanation of how it is being used. Some information may be withheld where disclosure could affect the privacy of another person, compromise security or fraud controls, reveal confidential business information, or be restricted by an applicable requirement.

Correction of inaccurate information

If information is inaccurate, incomplete or out of date, you can ask for it to be corrected. You may also be able to update certain account details through available account settings. Some changes, including identity or payment details, may require additional verification before they are accepted.

Deletion of information

You can ask for your personal information to be deleted or for your account to be closed. A deletion request does not always mean that every record can be removed immediately. Information may need to be retained for a period required by law, to complete a transaction, resolve a dispute, protect the service, prevent fraud, maintain security or establish, exercise or defend legal claims. Where deletion is not possible, the information will be retained only as required or otherwise handled in line with this policy.

Marketing consent and preferences

You can withdraw consent to marketing communications at any time by contacting support@hexabetcasino.click. You may also use an unsubscribe or preference option included in a marketing message where one is available. Stopping marketing messages will not normally stop important service communications, such as account, security, transaction or policy notices.

Questions and complaints

If you have a question about this policy, believe your information has been handled incorrectly, or want to raise a privacy concern, contact support@hexabetcasino.click with a clear description of your request. The matter will be reviewed and further information may be requested so that it can be considered properly. This privacy contact should be used for access, correction, deletion and marketing consent requests as well as general questions about the handling of personal information.